- Before delivery
- available before digital delivery begins; after delivery, requests are reviewed under this policy and mandatory consumer law
- After delivery
- Status-based review
- Product issue
- Order reference required
- Statutory rights
- Remain unaffected
Before delivery
The verified conditions for cancellation before delivery are available before digital delivery begins; after delivery, requests are reviewed under this policy and mandatory consumer law. A request does not automatically stop a payment or fulfilment process that is already underway.
Digital content and cancellation rights
Consumers may have statutory cancellation rights. Any early expiry of those rights for digital content requires the express consent and acknowledgement required by law.
Whether those requirements are met depends on the actual checkout and delivery status. Mandatory statutory rights remain unaffected.
Invalid or incorrect products
If a key is invalid, already used or different from the product ordered, the case will be reviewed. Depending on the outcome, we will provide a working replacement, resolve the issue or refund the affected purchase price.
- Order reference and affected product name
- Error message and time of the activation attempt
- Device, platform, edition and activation region
- Do not send a full licence key, password or complete payment details
Review and refund
Verified processing times and refund conditions are available before digital delivery begins; after delivery, requests are reviewed under this policy and mandatory consumer law. Any payment-provider processing time is shown separately.